Find where a customer order is in production

Open the customer order and follow its linked material, job, inspection and dispatch records. Optiwise keeps these steps connected so you can explain what is ready, what is waiting and who needs to act next.

Follow the order into the job

A confirmed sales order establishes the customer requirement. The related work and production records establish what the factory has planned or started. Keep those states separate when answering the customer. A booked order can still be waiting for material, a machine or a required drawing.

We can generate work orders from confirmed demand, split them by product and group production for the same product. The original customer requirements remain relevant even when several demands share one production order. Start from the customer context before assuming all output belongs to one delivery.

Read progress as quantities and outcomes

Suppose an order needs 50 units. Thirty have reached inspection: 24 pass and six need rework. The other 20 have not reached that point. If ten accepted units have been dispatched, 14 accepted units remain for the next packing/dispatch step, six remain in rework and 20 still need production progress.

The customer still has 40 units outstanding after the ten-unit dispatch. “Thirty produced” cannot answer when those 40 will leave. This illustrative split gives sales a useful explanation without counting rework as ready goods or counting a dispatch twice.

Use the record behind a delay

Our process entries capture times, machines, workers, quantities, process data and photos. A job report brings those entries together with material issues, extra issues, returns and output. Quality records explain the pass, reject or rework outcome. The next action should refer to the actual job and quantity.

For a material delay, inspect usable stock and the linked purchase work. For rework, read the correction required and the next inspection. For a finished quantity awaiting dispatch, review the commercial and dispatch documents rather than asking production to start another job.

Make the update useful to the next person

The supervisor records the current work. Quality records its decision. Stores fulfils the appropriate issue or stock-in request. Sales can then use that shared history for the customer update. A portal can keep the worker’s assigned jobs or the terminal’s machine-related work in view without exposing every module.

Start with our sales order workflow and job execution tools. Book an order-progress demo and ask us to follow one order through a partial dispatch and a rework balance.

Questions about this workflow

Is a confirmed order proof that production has started?

No. Check the related production and job state, material readiness and recorded execution.

Should rework count as ready for dispatch?

No. The rework and its inspection outcome must be resolved before the affected quantity is accepted for the next step.

Can one production order cover several customer requirements?

We support grouping for the same product while retaining the underlying work-order context. Customer balances still need to remain identifiable.

Further reading: Lean Enterprise Institute’s explanation of work sequence and in-process stock.